FAQs
SHOPPING INFORMATION
Delivery charges are calculated based on your order and delivery location, and will be shown at checkout before payment is completed. For returns, please note that return shipping costs are the customer’s responsibility and are non-refundable.
Delivery times may vary depending on your location and the type of order. Once your order has been processed and shipped, delivery will take place within the estimated timeframe provided for your destination. Please note that exchange and return transit times may also vary depending on where you live.
After you place your order, you will receive an order confirmation. Your order will then be processed and prepared for shipping. If applicable, you will receive further updates regarding shipment and delivery. For account holders, some order-related information may also be available through their profile on the site.
Yes. Please keep your order confirmation email and receipt as proof of purchase. A receipt or proof of purchase is required for any approved return or refund request.
Yes, we welcome custom artwork requests. Please contact us with your idea, preferred size, style, and any reference images, and we will get back to you with more details.
PAYMENT INFORMATION
Payment is taken using your selected payment method during checkout. If a refund is approved, the amount will be returned to your original payment method within a certain number of days, although banks and card providers may need additional processing time before the refund appears in your account.
A wishlist lets you save artworks and products you like for later, so you can easily find them again without adding them directly to your cart. The website includes a wishlist feature for customer convenience.
If you receive a damaged or incorrect item, please contact us as soon as possible with your order details and proof of the issue. Defective or damaged items may be eligible for replacement, inspection, or refund approval in accordance with our returns policy.
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to help before the order is processed or shipped. Once the item has been completed or dispatched, changes may no longer be possible. This is not stated explicitly in their policy, so this wording is the safest operational version.
Package tracking is a shipping feature that allows you to follow your parcel during delivery using tracking updates from the carrier. If tracking is available for your shipment, the tracking details will be shared with you once your order has been dispatched. For return shipments, using a trackable shipping service is recommended, especially for higher-value items.